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The Globlaink Empires believes that for any organization to provide excellent customer service it must have a strong working partnership between its Training Department and its Quality Assurance Department. While these are two separate departments, they are the teams that ensure our CSR’s success and growth, or ultimately their failure.

The training process is divided into three primary categories:

   Preliminary Training Sessions
   The initial training serves as an introduction to The Call Experts. This training is specifically focused on company policies and procedures, stressing the importance of delivering a professional and courteous experience to your customer.

   Technology Training
   The more ways your customers are able to contact us, the more technology training needed to effectively handle those contacts. Our technology training sessions focus on both system hardware and user software in our customer call centers.

   Periodic Recurrent Training
   We routinely have recurrent training classes, focusing on specific skill sets, allowing the agent to refocus their efforts on delivering a quality one-call solution. These classes are normally 30 minutes in length.
   We believe that for any organization to provide excellent customer service it must have a strong working partnership between its Training Department and its Quality Assurance Department. While these are two separate departments, they are the team that ensures our agent’s success and growth.

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