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Predictive Dialer

  •    No long term contracts

  •    No hidden fees

              Do you need a virtual call center solution right away? Do you need a call center solution that can be quickly scaled to meet the demands of your company? Our hosted systems are waiting for your business in our state of the art hosting facility. In as little as two business days we can bring your call center online.

             With our hosted solution you are guaranteed 99.9% uptime**. Each dialing server is capable of handling up to 25 outbound agents at a 3:1 dialing ratio with full call recording, or as many as 35 inbound agents. Multiple dialing servers can be clustered together to increase capacity up to hundreds of seats. Because your agents will be on dedicated dialing servers you do not have to worry about another one of our customers taking up your resources. Our hosted customers can also share our communal web and database servers at no additional cost. These servers are closely monitored and controlled to ensure that there is plenty of resources to go around and that no one customer can interfere with another.

Main Features:

  •    Predictive Dialing.

  •    Automated Voice Messaging.

  •    Campaign Management.

  •    Compliance Management.

  •    Call Monitoring.

  •    Integrated call recording.

  •    Detailed Reporting.

  •    Inbound, Outbound and Blended call handling.

  •    Outbound agent-controlled, broadcast, and predictive dialing.

  •    Scalable to hundreds of seats.

  •    Integrated call recording.

  •    Scheduled Callbacks.

  •    Live agent base in bound calls.

  •    IVR based inbound calls.

  •    Ability to display a script for the agent to read with fields like name, address, etc. filled-in.

  •    Ability to open a custom web page with user data from the call per campaign.

  •    Ability to set outbound Caller-ID per campaign.

  •    Ability to take inbound calls grabbing Caller-ID.

  •    Ability in Manual dial mode to preview leads before dialing.

  •    Definable Agent Wrap-up time per campaign.

  •    Ability to add custom call dispositions per campaign.

  •    Recycling of Busy calls at a specified interval without resetting a list.

  •    Several real-time and summary reports available.

  •    Real-time campaign display screens.

  •    Complete USA, Canada, UK regulatory-compliance.

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