Achieving high standards of quality in a high volume Customer Service and BPO environment depends upon management leadership, their commitment to quality, a willingness to set and adhere to high performance measurements, and an integrated approach to control that involves professional, qualified, and trained staff. The Quality framework at The Call Experts is driven by processes based on Six Sigma principles and standards which include:
Achieving and exceeding Customer Satisfaction.
Complying with all the applicable regulatory standards.
Continually improving the Quality of Service.
Facilitating a conducive, safe and ethical working environment.